Growing a swim school isn’t just about filling classes—it’s about building a thriving, efficient business that retains families, attracts new enrollments year-round, and runs without you needing to do everything.
The following are real-life examples of how swimming schools are using First Class to streamline their operations, reduce administrative workload, and improve customer experience.
Over the last 12 months we’ve been tracking customer retention rates across swim schools for each academic term. Our latest analysis explores retention rates for Term 4 (October to December), a period that leads into the new year, often bringing shifts in enrollment patterns due to students leaving school or schedule changes.
Running a swim school involves more than just delivering great lessons—it’s about building strong relationships with families and keeping them engaged. Automated emails help streamline communication, reduce admin time, and improve retention rates.
In our last few videos, we’ve been banging on around the topic of customer attention. But there’s really one place to start when it comes to improving your retention results, and that is to measure your retention.
